Superior Service

Thirty years ago, I broke the tibia, fibula and ankle of both my legs one year apart. Now 30 years later, I suffered a stress fracture and my leg was put into a cast again. After 30 days, the leg was re-casted in a walking cast at a well-known doctor’s office.

The second cast was much too tight, causing great pain and sleeplessness. The ghastly cast needed to be cut off on a Saturday. I contacted Baylor and Presbyterian Hospitals, but they were not equipped to cut off the cast. I called my doctor’s office and spoke with the very nice PA on call, but he was unable to cut off the cast. I tried to contact multiple orthopedic offices, but they were all closed on Saturday. In desperation, I Googled for help and found DOC, a gift from heaven.

I called the DOC number and spoke to a charming young man, Andrew Duran, RT, who told me to come in and they would help me. When I arrived, I found a spotlessly clean office and another gracious employee, Samantha Sandos, RT. After completing the paperwork, I was led to a guest treatment room where I met one of the finest medical professionals, Blake Lyman, PA-C. I worked at a local hospital for 35 years where I met many great medical personnel. Blake ranks up there with the best of them.

I thought you would like to know how well your business operates and congratulate you for your clever entrepreneurial concept. You are filling a desperately needed niche! Now helpless patients like me have a new resource on weekends or evenings for quality orthopedic care.

LL

DOC is open 365 days a year, 7 days a week, 8 a.m. to 8 p.m. Monday to Friday, and 10 a.m. to 8 p.m. Saturday and Sunday.